NOVA 3 & Galaxy Note stuck in "Loading"

ClintBarton

Hello,

After 4 failed attempts to download the game contents, I got it in my phone (Galaxy Note) but now after loading,
I get to see the Gameloft screen and then a black screen with a small "Loading" icon on the lower right corner, but it is stuck there.
Any ideas?

Please help

I didn't find the right solution from the internet.

References:
https://forum.gameloft.com/viewtopic.php?f=160&t=31010
Product animation studio

Thank you